Refund policy

Return shipping

Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as NYV Sportswear cannot be held responsible for returned parcels lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable, except where the return is due to an error on our part or a defective product.

Damaged, defective or incorrect items

Please inspect your order upon delivery. If you receive an item that is damaged, defective or incorrect, contact us as soon as possible at info@nyv-sportswear.com, including your order number and photographs of the issue.

We will review the situation and provide an appropriate solution.

Non-returnable items

For hygiene reasons, certain items may not be returned once opened, worn or used. Gift cards and personalised or custom-made products are also non-returnable.

Exchanges

If you would like a different size or colour, please contact us at info@nyv-sportswear.com. Exchanges are subject to product availability.

Contact

For any questions regarding returns or refunds, please contact:

NYV Sportswear
Email: info@nyv-sportswear.com